AI chatbot for PrestaShop: a shopping assistant that only talks about your shop

VEO Chatbot is a PrestaShop AI chatbot that answers like someone on your team who knows the catalog: which product fits, whether a size is in stock, how long shipping takes or where an order is. It only answers with your shop information.

What it answers

• Products from your catalog, with price, stock, sizes and colours, and a card with an add to cart button.
• Shipping, payment and returns, with your carriers, your payment methods and your pages.
• Order status for logged-in customers, or with the order reference and email.
• FAQs: with VEO FAQs Everywhere installed, it answers your FAQs instantly.
• Articles from your WordPress blog, if you have one.

When it does not know something, it says so and offers to talk to a person: the message goes to Customer Service and by email, or through WhatsApp.

Only your shop

The assistant does not recommend products that are not in your catalog, does not link to other shops or websites and does not chat about other topics. If someone asks for a discount, says a manager promised them one or tries to change its rules, it does not confirm it. Card numbers and IBANs are masked before they reach the AI, and emails and phone numbers are not sent to it either.

Fast, with controlled costs

• It shows the matching products at once, then the AI answer as it is written.
• It learns the words your customers use that are not in your catalog (pillow → cushion) and next time answers without calling the AI.
• Nothing loads until the visitor opens the chat, bots are ignored and repeated questions come from the cache.
• Limits per conversation, per visitor and per day, and a maximum AI spend per month: you get an email at 80% and, when the limit is reached, it stops calling the AI until next month.

With your AI key

It works with Claude, OpenAI (ChatGPT), Google Gemini, Mistral or any OpenAI-compatible API. Your provider charges each answer directly; with a small model, each answer costs a fraction of a cent. In the EU, Gemini can only be used with billing enabled on the Google account.

For your kind of shop

Choose your sector (fashion, food, cosmetics, electronics, home, digital products, sport or general) and the assistant knows what matters in each one: sizes, allergens, compatibility. In cosmetics it gives no medical advice, and in food it never guarantees the absence of allergens that are not on the product page.

What you see in the back office

• Conversations, questions it could not answer and answers customers found not useful (👍/👎).
• A button to turn an unanswered question into an FAQ; from then on the assistant knows it.
• The learned synonyms, to correct them or add your own.
• Test mode: only the IPs you choose, or whoever opens the preview link, can see it.

Compatibility

Compatible with PrestaShop 1.7.8, 8 and 9. Tested on PrestaShop 1.7.8.11, 8.2.7, 9.1.4 and 9.2.0, with PHP 7.4, 8.3 and 8.4, and with the Classic and Hummingbird themes.

Installation

Upload the zip in Modules › Module Manager › Upload a module, paste the key of your AI provider, click "Save and test the connection" and enable it in test mode to try it before your customers see it.

FAQ

Do I need a subscription?

No. You pay for the module once and your account with the provider you choose pays for the AI, as it is used.

Can it recommend products from other shops or make up prices?

No. It only receives the products of your catalog that match the question and, before the answer is shown, products and links that are not from your shop are removed. Price and stock are read live.

What happens when it does not know the answer?

It says so and offers to talk to a person. The question appears in the back office so you can turn it into an FAQ.

Does it work with my one page checkout?

Yes. By default it is hidden in the checkout so it does not distract during payment; you can show it if you want.

Is it GDPR compliant?

Yes. It keeps conversations for as long as you set (90 days by default) in your own database, with the IP truncated, and no emails, phone numbers or payment details reach the AI. An order is only checked with its customer's session or with that order's reference and email. It works with PrestaShop's official GDPR module to export and delete a customer's data, and gives you the text for your privacy policy. It does not send conversations to Veo by Kebes.

More modules for your shop in the veomod.com catalogue.