PrestaShop FAQ module for product and category pages

This PrestaShop FAQ module puts the answers where the doubt comes up: on the product page or on the category the customer is browsing. It is free and tested from PrestaShop 1.7.8 to 9.2.

The problem: answers live far from the product

PrestaShop has no per-product FAQs. Shops end up with a general FAQ page few people open, or they cram the answers into the product description, between sizes and materials. Either way the customer emails you, or leaves.

How it solves it

You write each question once and choose the categories and products where it shows. The block sits at the bottom of the page with the questions collapsed, one click away from the answer. A shipping-times question can cover the whole catalog; a care-instructions one, just three products.

Features

• FAQs on product pages and category pages, assigned to each one by hand.
• One version per language: each shop language shows its own question and answer. Leave a language blank and the question is hidden there.
• Answers written with the back office text editor: bold, lists and links.
• FAQPage structured data in JSON-LD for the questions on each page.
• Drag and drop ordering in the list.
• Product search by name, reference or ID as you type, so the form stays fast on catalogs with thousands of products.
• Its own menu entry: Catalog › FAQs.
• Native HTML collapsibles, no JavaScript on the storefront, keyboard friendly, and no animation when the visitor asks for reduced motion.
• The CSS only loads on pages that have FAQs.

Lots of questions at once: JSON import and export

If your questions sit in a spreadsheet or an AI tool drafts them for you, there is no need to add them one by one. Paste or upload a JSON file with the texts per language and the categories and products (by ID or reference). Every question has a key, so importing the same file again updates the existing ones instead of creating duplicates. "Export all" downloads the same format and doubles as a backup.

Compatibility

Tested on PrestaShop 1.7.8, 8.2, 9.1 and 9.2, with PHP 7.4 to 8.5. No overrides, no core changes. The block is rendered on the standard displayFooterProduct and displayFooterCategory hooks.

Installation

Upload the ZIP from Modules > Module Manager and go to Catalog › FAQs to create your first question. Assigning, ordering and importing are covered in the PDF manual.

For structured data on the rest of the shop (product, organization, breadcrumbs), see VEO Schema. To add a tab with your own content to the product page, see VEO Extra Tabs.

Frequently asked questions

Will my FAQs show up in Google results?

Most likely not as an expandable result. Since August 2023 Google only shows that rich result for well-known government and health websites. The FAQPage markup is still valid, and the questions are visible text on the page that Google indexes like any other content.

If I assign a question to a category, does it show on that category's products too?

No. It shows on the category page. To show it on a product, add that product to the question, by hand or through the JSON import.

Will it work with my theme?

It works with themes that render the displayFooterProduct and displayFooterCategory hooks, which are PrestaShop's standard ones. If your theme leaves them out, the block does not appear.

Does it slow the shop down?

It loads no JavaScript on the storefront, and its CSS is only added to the product and category pages that have FAQs. Every other page stays untouched.

Does it support multistore?

The questions are shared by every shop in the installation. They cannot be split per shop.

What happens if I uninstall it?

The questions are deleted. Before uninstalling, download a copy with "Export all": after reinstalling, import it and they come back with their categories and products.